Terms and Service
Terms of Service
Last Updated: November 2025
Welcome to Therapy with Sharanya (“the Practice”). These Terms of Service (“Terms”) outline the conditions under which therapy services, website content, bookings, and communications are provided. By accessing this website or scheduling a session, you agree to these Terms.
1. Nature of Services
Therapy with Sharanya provides online psychological therapy and mental health services delivered by a qualified clinical psychologist.These services are intended for therapeutic support and are not a crisis or emergency service.If you are experiencing an emergency or are at immediate risk of harm, please contact local emergency services or crisis helplines.
2. Use of the Website
By using this website, you agree:
Not to misuse or reproduce any content without written permission
Not to submit false or misleading information
To use the website only for lawful, personal purposes
All content, including text, graphics, and design, is the intellectual property of Therapy with Sharanya unless otherwise stated.
3. Booking and Payments
All sessions must be booked and paid for in advance through the booking system integrated with this website. Payments are processed securely through authorized third-party providers (such as Wix Bookings or Razorpay). The Practice does not store or access your payment card details.
4. Cancellation and Refund Policy
To maintain the integrity of the therapeutic schedule and respect all clients’ time:
4.1 Cancellations
You may cancel or reschedule up to 12 hours before your scheduled session without penalty.
Cancellations made within 12 hours of the session time are considered a late cancellation.
4.2 Refunds
Full refunds are provided for cancellations made at least 12 hours in advance.
No refunds will be issued for cancellations made within 12 hours of the session.
Missed appointments (“no-shows”) are non-refundable. If you are more than 20 minutes late, the session may need to be shortened while full fees still apply.
4.3 Therapist-Initiated Cancellations
If the therapist must cancel or reschedule for any reason, you will receive:
A full refund orPriority rescheduling, depending on your preference.This policy ensures fairness, consistency, and respect for therapeutic boundaries.
5. Confidentiality
All information shared during therapy is confidential and will not be disclosed without your consent, except in the following situations:
When there is a serious and imminent risk of harm to self or others
When required by law or court orderWhen reporting is mandated for safety or legal reasonsConfidentiality applies to all forms of communication—verbal, written, or digital.
6. Client Responsibilities
By scheduling a session, you agree to:
Provide accurate personal information
Attend sessions on time
Engage respectfully and responsibly in the therapeutic process
Understand that therapy outcomes vary from person to person and are not guaranteed
7. Website Content and Limitations
Information on this website, including articles or explanations, is for general educational purposes only and is not a substitute for therapy, diagnosis, or emergency care.
The Practice is not responsible for:
Technical issues affecting access to the website or booking system
Service interruptions caused by third-party platforms
Misinterpretation or misuse of information on the site
8. Intellectual Property
All text, design, graphics, and branding on this website are the exclusive property of Therapy with Sharanya and may not be reproduced without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Therapy with Sharanya is not liable for:
Any loss arising from reliance on website content
Damages caused by third-party providers (Wix, Razorpay, etc.)
Any indirect, incidental, or consequential damages
Therapy does not guarantee specific outcomes, as progress depends on many individual factors.
10. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms shall be resolved within the jurisdiction of Mumbai, Maharashtra.
11. Changes to Terms
These Terms of Service may be updated occasionally to reflect changes in services or legal requirements. Continued use of the website or services after updates indicates your acceptance of the revised Terms.
12. Contact Information
For questions regarding these Terms, cancellations, or service-related concerns, you may contact:
Therapy with Sharanya
📧 Email: info@therapywithsharanya.com
📍 Location: Mumbai, India
© 2025 Therapy with Sharanya | All Rights Reserved